1. What is the best price?

You should tell us the design and quantity you need, and all your specific requirement then we can give you a best price.

2. Can you provide OEM service?

Yes, we can. It will depend on your requests; your logo will be customized on our products.

3. OEM/ODM Service

You can customize the style, fabric, size, logo, main label, care label, hang tag, technics, packaging and more.

4. What kinds of individual label and you can provide?

We offer brand label: include hand tag, woven tag, care label, hear transfer label, metal label, hang tag string, and so on.

5. Can you make a sample for us?

Yes, but you should pay sample and express fee. After receiving your payment, we will arrange your sample order.

6.How much for the shipping cost?

We need to know your order quantity, then we can check the shipping cost for you, different style, different weight, you can send us your order list at first, then we will check it for you.

7. If I have my own design, which format you need?

Ai or PDF format that is best.And we can do any style, please send us the details of pictures for our reference.

8. Production time

5~7 days for samples making,15~20 days for bulk order production.

9. How do you deliver the goods?

1. Express couriers directly (such as Fedex, UPS, DHL, EMS, etc.).
2. By Sea or Air, can be shipped by your forwarder, or by our own forwarder.

10. Production process

Design-Tailor-Sewing-Volume production-Inspecting-Packing,

11. Packaging and shipping

Normally inner is opp bag, outer is carton. Or it is packed as your requests.

Note:
"READ THIS BEFORE YOUR PURCHASE: By browsing these pages relating to adult health care supplies and adult apparel ("Relevant Category") products, parts and components, and/or making a purchase for any of them, you agree that:
(i) you are aged over 18 (or the applicable age of majority of your place of residence);
(ii) you will not remove any labels or health warnings on the Relevant Category items when you resale these items;
(iii) you will not arrange or facilitate any sale of Relevant Category items to minors and children; and (v) your purchase (if any) of Relevant Category items are not intended for importation into any region prohibiting such import, sale or resale. 

 

[Underwear / Lingerie Sets / Swimsuits / Bikinis]

If the product you received has quality issues (such as damage) or the style, size, or color is incorrect, please contact customer service within 7 days of receipt (providing photos or videos of the product). Return shipping costs are your responsibility, and reshipping costs are our responsibility. Please note: The product must be intactly packaged, fully labeled, and unused. Otherwise, we will not accept returns or exchanges.

As these products are intimate apparel, for hygiene and safety reasons, we do not accept returns or exchanges for non-quality issues. Thank you for your understanding.

[Adult Toys]

If the product has quality issues (such as damage) or the style or color is incorrect, please contact customer service within 7 days of receipt (providing photos or videos of the product). Return shipping costs are your responsibility, and reshipping costs are our responsibility. Please note: The product must be intactly packaged, fully labeled, and unused. Otherwise, we will not accept returns or exchanges for non-quality issues.

🔞 Warranty: 12 months
⚠️ Friendly Reminder:

This product is for adults only. Do not purchase if you are under 18 years of age.

Please read the product instructions carefully before use, or use under the guidance of a healthcare professional. Contraindications and precautions are detailed in the instructions.

[Sleepwear]

If there are any quality issues (such as damaged goods) or incorrect style or color, please contact customer service within 7 days of receipt (providing product photos or videos). Return shipping costs will be borne by you, and re-shipping costs will be borne by us. Products must be intactly packaged, fully labeled, and unused. Otherwise, we will not process returns.

No returns or exchanges will be accepted for non-quality issues.

We can accept PayPal  at the moment.

We provides a secure and friendly payment option to our users, and always guarantees users’ privacy and online security. SERAPHINA LINGERIE, hereby, won’t collect, save, transmit, or disclose any payment information. There’s a dedicated PayPal tab after you have added the items into the cart. You can proceed with the payment using any of them, once the transaction is processed, you will immediately see the confirmation of your order.  Please make sure that the order address is all correct.

When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

How to order?

1. Register on our website https://seraphinalingerie.com/my-account/?action=register with your commonly used E-mail;

2. Choose the product you like and add to cart;

3. Click the “Check Out” Button;

4. Choose the shipping method, if you have a coupon, just input the coupon code;

5. Check out , then log into your PayPal account information ;

6. Enter your  details and click “Submit”;

7. Your payment will be processed and will be sent to your e-mail address.